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Predictive analytics holds the key to anticipating your customer’s travel needs

Neha Jolly - GM Sales Messaging APAC

How can BPM companies contribute to the growth of the travel and tourism sector? Neha Jolly GM – Sales Messaging, APAC. Making travel plans once required contacting an airline or physically going to an airport or railway station to buy…

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Concentrix Sweeps Netgear Summit in Hong Kong

Staff Writer

Every year Netgear holds a summit to award its vendors for exemplary service. At this year’s annual Netgear Summit in Hong Kong, we swept the awards, edging out all our competitors. We won the most number of awards, including the…

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Consumer Electronics: Are Your Retail Sales Numbers Making You Unhappy?

Tim Baker - VP Strategic Accounts

Knowledge—complex tools require expert help Consumer electronics make up 24 percent of the electronics industry. The world of consumer electronics today is one of hyper-connectivity. Customers don’t just want to know how to use their new TV, they want to…

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Concentrix Rated Among Best Companies to Work for in Brazil

Staff Writer

Concentrix ranked 14th on the list of the top 50 companies to work for in Brazil. Love Mondays, Brazil’s leading career community website, recently released the results from surveys of 160,000 professionals to determine where people were happiest to go…

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Business Process Modeling: Not a Technology Solution, a Business Solution

Staff Writer

Business process modeling is not a technology solution, it’s a business solution. Although Concentrix uses cutting-edge tools, we are not focused on selling any technology. Technology is just the means to the end. Many companies start by allowing their BPM…

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Making Connections: How the Concentrix Community Model Can Improve the Airline Business

Peter Monk

By Peter Monk General Manager – Australia and New Zealand Concentrix Corp. Airlines are doing everything possible to help lower costs and improve yields. Alliances and joint ventures enable economies of scale, improved asset utilization and more choice for travelers….

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Business Process Modeling Yields Tangible Results

Staff Writer

As part of our business process modeling plan, we start by doing an in-depth analysis of our clients’ business.  One of the first things we look for is how many processes can be automated. Typically, between 60 to 70 percent…

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What does BPM mean?

Staff Writer

What does BPM stand for? It depends on who you ask. Many companies use BPM to stand for business process management, a replacement of the unpopular term BPO (business process outsourcing) coined by journalists to refer to shifting call centers…

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Travel in the Digital Age: Embracing and Leveraging All Channels to Create a Superior Customer Experience

Staff Writer

A Wealth of Options Travel customers have a choice of channels of communication: voice, email, chat, video, web and social. This means companies have multiple opportunities to gather important information about the customers’ needs. These channels offer an abundance of…

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Insurance Companies Must Put Out The “Welcome Mat” To Customers

Staff Writer

By Susan Wagy Marketing Manager, Concentrix Insurance Solutions Two recent events brought home how important it is to set the stage for a welcoming and memorable interaction with customers. The Concentrix Insurance Solutions team recently hosted a major event for…

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