Concentrix - A SYNNEX Corporation Company

CAREERS U.S.

Concentrix United States provides services to address the most demanding business challenges. Our highly skilled people combined with our world-class technology provide best-in-class inbound and outbound contact center support as well as print and fulfillment services. Additionally we offer analytical, database and professional services.

Training:
Concentrix is committed to making sure all employees receive continuous training, development and feedback throughout their tenure with us. The process starts with a program that prepares an employee to be as effective in their new position as possible. Training needs analyses are initiated periodically to determine what type of formal training will be conducted by the training department and/or management staff. Refresher courses are also conducted with regularity in order to ensure the necessary skill sets are further reinforced and developed.

For new customer support agents training includes extensive role play based on the practical application of the necessary knowledge. Following initial training, agents are coached and developed by the management staff with the full support of the training department. As part of the training department, our internal QA analysts provide verbal and written feedback regarding the quality of the agent's communication, creating additional coaching opportunities for management and the trainers. Each QA report is tailored to meet the needs and KPI's of our clients.

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Career Development
With the Career Development System, a specific career advancement path is laid out. Successive training enhances your capabilities, with your overall performance determining future promotions.

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Benefit and Incentive Programs
Concentrix offers the following benefits to employees:
• Medical insurance • Life insurance (basic and supplemental) • Accident insurance • Accidental death and dismemberment (basic and supplemental) • Paid time off • Holiday pay • Training • Dental • Vision • 401K Matching • Individual and group incentives

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Career opportunities:

Inside Sales Representative

Location:	Rochester, NY
Status:	Full-time

Concentrix is seeking to hire experienced Inside Sales professionals who will be responsible for supporting technology for high-end vehicle owners. Successful representatives will manage assigned records using Concentrix' sales management application; identifying customer needs and selling the best solutions to their customers.. more

Network Voice Support Engineer

Location:	Greenville, SC
Status:	Full-time

The Network Voice Support Engineer (NVSE) will provide technical support to small to medium business customers and will be product specialists within their area of expertise. The NVSE will provide support from pre-sales through warranty to entitlement support and will be responsible for delivering full cycle resolution to the customer. The NVSE will provide the technical support, complete end-to-end case management and pre-sales assistance and support sales. more

Network Support Engineer — Bilingual — Spanish & English

Location:	Greenville, SC
Status:	Full-time

The Network Support Engineer (NSE) will provide technical support to small to medium business customers and will be product specialists within their area of expertise. The NSE will provide support from pre-sales through warranty to entitlement support and will be responsible for delivering full cycle resolution to the customer. The NSE will provide the technical support, complete end-to-end case management and pre-sales assistance and support sales. more

Inside Sales Representative — Office Depot

Location:	Rochester, New York
Status:	Full-time

Concentrix is seeking to hire experienced Inside Sales professionals who will be responsible for supporting Office Depot's field sales organization by growing profitable revenue within a pre-defined account list. Successful representatives will manage their assigned territories using Concentrix' sales management application; identifying customer needs and selling the best solutions to their customers, while working closely with field sales representatives to build relationships and maximize opportunities. more

Customer Service Call Center Professional

Location:	Rochester, NY and Greenville, SC
Status:	Full-time

Concentrix is seeking to hire experienced Customer Service Call Center Professionals who will be responsible for handling inbound contacts of an informational and emergency nature. Additional services provided will include but are not limited to, the following: general inquiry support, service delivery support and ad hoc requests. This individual must feel comfortable maintaining a working knowledge of all company products and services through continuous classroom and self paced training. In addition, the CSR must have experience in processing trouble tickets and using multiple tools and procedures to address the client's needs. more

Bilingual (Spanish/English) Inbound Call Center Customer Service Representative

Location:	Rochester, New York
Status:	Full-time

Concentrix is seeking to hire experienced Inbound Call Center Bilingual Customer Service Professionals who will be responsible for handling inbound contacts of an informational and emergency nature for both our English and Spanish speaking customers. Additional services provided will include but are not limited to, the following: general inquiry support, service delivery support and ad hoc requests. This individual must feel comfortable maintaining a working knowledge of all company products and services through continuous classroom and self paced training. In addition, the CSR must have experience in processing trouble tickets and using multiple tools and procedures to address the client's needs. more

Outbound Lead Generation Representative

Location:	Rochester, NY and Greenville, SC
Status:	Full-time

Concentrix is seeking to hire experienced Outbound Lead Generation Representatives who will be responsible for contacting business establishments to generate leads. The individual will professionally champion the message of the client while representing Concentrix and deliver desired results in the highest quality manner with a strong attention to detail. Additionally, the Outbound Lead Generation Representative will use a contact management system to mange opportunities to elevate qualified information and leads to the client. more

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More about working at
Concentrix United States:

Training
Career Development
Benefit and Incentive Programs
Career opportunities

Submit Resume

For information on additional Concentrix U.S. opportunities, or to submit your resume, please contact:

Rochester, New York Human Resources Concentrix Corporation 3750 Monroe Avenue Pittsford, New York 14534 Direct Phone: +1 585-218-5666 Fax: +1 585-218-5312	Greenville, South Carolina Human Resources Concentrix Corporation 33 Villa Road, Suite 300 Greenville, South Carolina 29615 Direct Phone: +1 864-277-0702 Fax: +1 864-277-9174