INBOUND CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Location:
Rochester, NY or Greenville, SC
Start Date:
ASAP
Status:
Full-time
General Description
Concentrix is seeking to hire experienced Customer Service Call Center Professionals who will be responsible for handling inbound contacts of an informational and emergency nature. Additional services provided will include but are not limited to, the following: general inquiry support, service delivery support and ad hoc requests. This individual must feel comfortable maintaining a working knowledge of all company products and services through continuous classroom and self paced training. In addition, the CSR must have experience in processing trouble tickets and using multiple tools and procedures to address the client's needs.
WORK EXPERIENCE REQUIREMENTS:
• Siebel experience preferred.
• Above average proficiency in computer skills including extensive experience with MS Office, Windows and a CRM programs
• The ability and the desire to learn and master additional software applications.
• Candidate must be flexible and able to handle ongoing changes within the environment while consistently maintaining at a superior performance level.
• (2) Years customer service experience in a call center environment is required.
• Ability to pay special attention to detail and complete tasks on time and on budget
• Additional requirements include: outstanding professional verbal and written communication skills as well as stellar phone skills.
• Must pass Call Center Certification exam with a score of 90% or better score within first two weeks of employment.
JOB REQUIREMENTS:
• Must have completed high school with some college
• U.S. citizenship required
• Must be able to multi-task
• English: Fluent, Spanish or French as an additional language is a plus.
• Flexible work hours for first, second and third shift scheduling needs.
Click the Apply Now button to send your info and resume or email us at jobs@concentrix.com
to send your info and resume or fax it to 585-218-5312.
For more information, call 585-218-5405.
Concentrix Corporation
3750 Monroe Avenue, Pittsford,
NY 14534
