Whether you need a comprehensive customer support and retention program, or simply a team of agents to handle and process incoming orders, we'll help you determine the blend of services that will most cost-effectively meet the needs of your company.
First, talk to the right people. We offer list acquisition, analysis, and data cleansing to get you started. Contact discovery, account profiling and response management via voice and email further hone your efforts.
Next, speak their language. Entering the Chinese market? Need product support for your Spanish-speaking customers? Get quality multilingual customer support from our locations in Asia, Latin America, and the United States ... learn more
Always be flexible. Unlike many other vendors, Concentrix won't force you into a cookie-cutter program. Instead, we'll help you design the solution that is right for your company and your customers. Just getting started? Our programs are fully scalable — you can begin with as few as 5 agents and expand once you've evaluated your program. Choose a blended onshore, near-shore, and offshore delivery model and take advantage of the strengths and efficiencies of each location. Cost-effectively expand your support capabilities by incorporating Web, email, and chat into your voice programs.
Call on us when you need: contact discovery • account profiling • response center • tele-prospecting • appointment setting • event recruitment • lead qualification • telesales • messaging
