Optimizing and improving collections is a vital strategy if your company is attempting to improve profits and reduce bad debt while dealing with persistent cost reduction mandates. A climate of unemployment and increasing debt continues to shape today’s consumer behavior, and agents must be equipped with the right skills and temperament as they navigate emotional and sensitive interactions. The right approach can help you collect payments while protecting your brand and customer relationships for the long term.
Outsourcing with Concentrix enables you to improve legacy systems, tighten collection processes and leverage advanced analytics to improve collections performance and reduce risk and fraud. Our end-to-end offering includes pre-charge-off, post charge-off, customer fulfillment and litigation. Enabling our collections solution are advanced analytics capabilities; an integrated collections toolkit, platform and optimization solution; knowledge management tools; and a formal approach for continuous process improvement and operational efficiency.