RenewalsManager™

By peter.doak  |  March 27, 2012  |  2 Comments

Increasing your services revenue is not difficult if you have the right tools, processes, and expertise in place. Unfortunately, many companies and their channel partners must rely on data from disparate systems which typically provide little insight into their customer’s renewal opportunities – keeping the process complex and difficult to manage.  Continue reading →

Posted in Renewals and Subscription Services, Uncategorized
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Why Outsource?

By peter.doak  |  March 20, 2012  |  Leave a comment

Driven by both economic challenges and market opportunities, companies of virtually every size and industry are choosing outsourcing to add expertise or control personnel utilization. In some cases, it is as basic as using outsourced resources rather than equipping and training new employees. Continue reading →

Posted in Contact Centre
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Concentrix @ Rochester

By peter.doak  |  March 9, 2012  |  4 Comments

Our suburban Rochester location, in the quaint, 19th century canal town village of Pittsford, features a state-of-the-art facility, providing clients with a view of all of the services we deliver worldwide. From solving client business challenges through the Continue reading →

Posted in Call Centre, Contact Centre
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Time to get social with your business?

By peter.doak  |  March 5, 2012  |  Leave a comment

Social media opens new windows of opportunity for companies in virtually every industry. It’s increasing integration into the lives of hundreds of millions of people worldwide means change in the way business connects with customers. Continue reading →

Posted in Contact Centre, Social Media
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Are your customers satisfied?

By peter.doak  |  February 27, 2012  |  1 Comment

You hold the keys to customer satisfaction. Brand names are built over many years. Often, successful branding results from quality products as well as millions of dollars spent on advertising and other brand-building activities. Continue reading →

Posted in Call Centre, Contact Centre
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Learn how to increase services revenue while decreasing costs.

By drew.cherrington  |  December 22, 2011  |  1 Comment

Read how Concentrix RenewalsManager can not only increase your services and subscription revenues, but also reduce costs through automating complex, manual, processes. Download issue 6 from the Concentrix Source archive here.

Posted in Renewals and Subscription Services
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Where can you learn about outsourcing best practices and exotic destinations in one source?

By cindy.casto  |  December 19, 2011  |  4 Comments

Hint: I’ve already given you the answer.

Concentrix’ Source magazine is a visually and verbally engaging quarterly publication that is available by subscription or download at no charge from www.concentrix.com. If you’re reading this blog, chances are you’ve already enjoyed at least one of our eight previous issues. Continue reading →

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