Next Generation Customer Care
Today’s market calls for a different kind of customer care provider. One that takes into account your company’s unique identity and position in the market. One that can deliver sustainable competitive advantage through process innovation.
Concentrix Australia will help you define your customer strategy which we’ll enable through the efficient use of innovative technology and worldwide resources. The desired outcome is always to attain the maximum possible value from every customer interaction.
You’ll be working with one of the strongest players in the industry. That means we’ll be here over the long haul – eliminating any worry of disruption to your business. If you look at our metrics and ability to invest, it’s at par, if not exceeding all of our competitors.
You’ll have the attention of our senior most people. Every executive has operational awareness of every Concentrix client. From the top to the bottom, every mind in the Concentrix organization is focused on your success. We never stop looking for a better way to grow your business!
You’ll be one of a limited number of strategic partnerships. You’ve got to be strategic to us, and we’ve got to be strategic to you. This means you’ll always be a big deal to us.
Through partnership with Tertiary Institutions in Australia and New Zealand, Concentrix has successfully created a community based delivery model to provide high-quality onshore and near shore services, while creating education and employment opportunities for the local community.
Latest News from Concentrix Australia
Concentrix staff had an incredible showing at the 2015 Auscontact Association Awards in Melbourne, Victoria, Australia. In the category of customer contact, the awards identify and recognize the top performers across multiple individual and corporate categories.
- David Fotheringham: Contact Center Manager, Victoria State Winner
- Hastha Wadood: Operations Champion, Victoria State Winner
- Liam Fyfe: Customer Experience Champion, Victoria State Winner
- Abbey Wardley: Digital Champion, State Finalist
- Ryan Morris-Flynn: Operations Champion, State Finalist
- David Holden, leader (Ballarat): BPO Center, State Finalist